What Our Investors Have to Say – Home Port Property

Here are some of our most recent emails and see below for how our Investors rated our service out of 10 in last years survey:

Some recent emails:

Please note that some details have been omitted from the emails below to fully protect our clients privacy.

From M (Malaysia)

Sent: Tuesday, 13 December 2011 3:29 PM
To: John Faulkner
Subject: Re: Hyde Parkville Apartments Melbourne

Dear John,
 
(content deleted for privacy)

P.S.  Just wanted to say that I loved your web-site.  It is the most professionally looking one I have seen so far and so convenient to use :)

From LM (Singapore)

Sent: Thursday, 3 November 2011 6:49 AM
To: John Faulkner
Subject: Re: Reservation

Hi John,
I would like to give you some feedback, I think your website and information and responses to investor questions is excellent.
Thank you again John
Regards
LM

From LM (Melbourne)

Sent: Monday, 31 January 2011 11:22 AM
To: John Faulkner
Subject: Elm Apartments

Hi John,

I have had a great experience in my dealings with you John and I thank you for everything you’ve done to make this purchase with all its challenges take place smoothly.

The apartment is rented out now but I will eventually be living in it, I’m sure it will be great.

Thank you. Hopefully we’ll work together again.

From: RH (Dubai)
Sent: Wednesday, 20 October 2010 4:36 PM
To: John Faulkner
Subject: RE: ILK

Cheers for your reply John. U always take the time to thoroughly reply to our emails. Appreciate that.

From: KT (Hong Kong)
Sent: Saturday, 16 October 2010 1:30 PM
To: John Faulkner
Subject: Mint – East St Kilda
 
Dear John,
 
I just wanted to let you know that ……I am so happy with everything about it. The location, finish and the estate as a whole are all fantastic.  
Sue Massingham was excellent so thank you for your recommendation to use Shire First Mortgages.  Thanks so much for all of your help in the process of buying the apartment. I have recommended your site to some friends who know how happy I am with how everything went.
Thanks and best wishes,
KT

From: IC (UK)
Sent: Tuesday, 7 September 2010 6:44 PM
To: John Faulkner
Subject: RE:RE: South Melbourne Off Plan Apartments Available Now

Hi John,

Cheers for that. Sale price was $375000. Purchase $279000.

Stay well.

Kind regards,

IC

(Client bought off plan, settled mid 2008 & apartments was sold mid 2010)

From: TD (Singapore)
Sent: Monday, 11 October 2010 11:27 PM
To: John Faulkner
Subject: Re: Tip Top

Hi John, thanks for getting back to us on all of our queries – you responded much quicker than we expected. 
Many thanks.
TD

From: Clients Mortgage Broker (Sydney)
07/13/10 01:56 PM   
To    PM (client from Sydney)
Subject    Good news

Hi PM
 
Good news – your valuation is back and came in above purchase price at $450,000. This is very very good news about the property you are buying because a valuer valuing something above purchase price is very rare. Sounds like you got a great buy.
 
 
Kind Regards
 
 
A
 

From: AZ (Australia)
Sent: Tuesday, 28 September 2010 7:14 PM
To: ‘John Faulkner’
Subject: RE: …

Thanks for your prompt reply John. I really do appreciate your spot on responses and assistance.

A

From: DD (New Zealand)

Sent: Monday, 16 November 2009 11:56 AM
To: ‘John Faulkner’
Subject: FW: Rosso

Hi John,

I thought this might of interest to you and an opportunity to add it to your skite list in your next market update – “look everybody we sold this off the plan for $405K and within 6 months it sold for $450K”. 

Thanks,

Kind regards,

DD

From: AS (Melbourne Australia)
Sent: Friday, 21 August 2009 1:18 PM
To: John Faulkner – Home Port Property
Subject: Re: Market & Projects Update – August 2009

G’day John
 
Awesome email/report mate.  Keep them coming through.
 
I can’t wait till I have enough equity to secure another property through you.
 
Hope you enjoy your weekend
 
kindest regards
 
A

From: DM (Australia)
Sent: Friday, 3 July 2009 3:16 PM
To: John Faulkner
Subject: Re: Holding Deposit Refund

Received.

Thanks, looking forward to settling and also looking at the next one!!

Regards,

D

From: EV (China)
Sent: Monday, 28 September 2009 12:01 PM
To: John Faulkner
Subject: Re: Apartment

Dear John
It is my pleasure to have this opportunity to work with you.
Thanks so much for your kind assistance so far.
Trust the appartment will meet our satisfaction.
 
B.rgds/ EV

Survey Results

Last year we asked our Investors to complete a survey on our service etc.  Below are the results to a question asking investors to rate our overall service out of 10. 

These are the first 100 responses that we received and they are totally unedited.

Our Service: Out of 10 (1 being terrible & 10 being terrific), on the service which you have received from us to date (including our website information and general email information), how would you rate us and why?

No Answer
8
8
8/10
Regular well-informed updates despite this market being currently of no interest, I keep the information to mind for the future.
No Answer
8
10 because we get all information we need
7 – see above
10. You’ve basically done everything I’ve asked from you.
9+ Because you have a positive approach and are able to provide all the required information at an early stage which means one does not have to follow up with numerous questions.
so far 10
8. Always responsive to questions (good and bad) and give the feeling to clients that they are special.
8
No Answer
7
No Answer
9 – you’re doing a great job providing investors with ample information. Your personnel are courteous and helpful
Since I just know of your website, maybe a rating of 5.
No Answer
6
9
9.0 – the only negative is sometimes the info is hinted at rather than being given, especially in the ‘upcoming’ emails. I know it is usually a developer condition, however without being fully informed, it is not of much use at that stage.
7
8/10 – very informative and useful info provided
8
7 – update information is very useful. At the moment, though not looking to commit to another investment so haven’t used the full range of your services.
8
10…great service and prompt response.
8, the information you provide is very useful.
No Answer
8 good clear concise info, obviously meant to sell prop
I think I would rate your service is very good.You keep sending me offer on new property although I haven’t buy one from the offer.
10
9 – very helpful. Maybe a pre-lauch offer for investors?
No Answer
10
8
No Answer
9 only website has let you down in the past
not sure
8. See above.
9….not 10, since I don’t know what I don’t know.
6, quite neutral at the moment
9  Good, but nothing is perfect!
6 very informative
for me its at a TEN
8- useful information and well layed out-
8
8 – informative
7
9
No Answer
6
10  Because the info is clear and precise without any pressure.  This would have to be a bonus for new investors.
9
8 (on the limited interaction I’ve had, I couldn’t say if you were terrific at everything!)
8 I have not taken full advantage of your site.
10
6
8
No Answer
7 as information emailed are quite useful though presently not able to purchase just yet.
7 and my main complain is that I am more interested in Quennsland projects- land or completed projects and north or south of Brisbane but within commutable distance,
10
8
nine – communication is prompt and informative which puts you at ease
new to your service, so far the preception has been 6
7
7
9. Very good detail and important up to date market views.
8
7.  why ?   7 is good.   8 is after we have purchased through you at relatively low price,  9 is if we could buy through you at very low price and 10 is too perfect, impossible.
9 only because no one is perfect.
No Answer
No Answer
No Answer
5
8 – think that you do things very well would just like more of a price range
No Answer
6
N/A
No Answer
9
8
6, By my imagine.
10
8. You are very quick to respond and thats great.
8
No Answer
No Answer
Seven. I would like some additional reportage on how the unit is going, the tenants etc.
8,very informative
7
No Answer
No Answer
4
8 , some info are not very specific.